Most items can be returned within 15 days of delivery for a full refund or exchange. Products must be unused and in original packaging.
Certain items cannot be returned including personalized products, perishable goods, intimate apparel, and opened beauty products.
Initiate returns through your account dashboard or contact customer support. We'll provide a prepaid return label and instructions.
Once received and inspected, refunds are processed within 5-7 business days to your original payment method.
Exchanges are available for size, color, or model variations subject to product availability.
Report damaged or defective items within 48 hours of delivery with photos. We arrange immediate replacement or full refund.
For defective products or our errors, return shipping is free. For change-of-mind returns, shipping costs are deducted from refund amount.
If you haven't received your refund within expected timeframes, check your bank account, then contact your card company.
Items purchased during clearance sales or with deep discounts may be final sale and clearly marked on product pages.
International orders are subject to specific return policies. Customers are responsible for return shipping costs and customs duties.